Return and Refund Policy for Customers | Easy Process
At Selloura perfumes , customer satisfaction is our priority. Please review our Returns & Refund Policy below.
Returns
If your item arrives damaged, defective, or not as described, please contact us within 7 days of receiving your order.
Email us at contact@infoselloura.com with:
- Your order number
- Clear photos of the issue
- A brief description of the problem
Once your request is reviewed and approved, we will offer either a replacement or a refund, depending on the situation.
2. Refunds
- Approved refunds are processed within 5–10 business days after verification.
- Refunds are issued to the original payment method.
- Processing times may vary depending on your bank or payment provider.
- Shipping fees are non-refundable, unless the item received was defective or incorrect.
3. Exchanges
We do not offer direct exchanges. If you would like a different size, color, or product, please place a new order and request a refund for the original item (if eligible).
4. Non-Returnable Items
The following items are not eligible for return:
- Final sale items
- Personalized or custom products
5. Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
6. Contact Us
For any questions regarding returns or refunds, please contact us at:
📧 contact@infosellourastore.com
Our support team responds within 24 business hours.